Have questions about using bajje? From registration and payments to betting rules and account issues — you'll find all the answers in one place on the bajje FAQ. Our support team is always here to help.
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Bajje's FAQ covers all the answers you need across six main topics — just scroll down to find your solution
Registration & Account
This section covers everything related to opening a new account on bajje, identity verification (KYC), profile updates, and general account management.
Deposits & Withdrawals
Learn everything about depositing and withdrawing on bajje via bKash, Nagad, Rocket, and all other supported payment methods — including limits and processing times.
Betting Rules & Odds
Learn how to place bets on bajje, understand odds, explore different bet types, and get to grips with the rules for various sports events — all explained in plain English.
Bonuses & Promotions
Everything you need to know about bajje's welcome bonus, reload offers, free bets, and loyalty program — including terms, conditions, and how to use them.
Security & Privacy
All your questions about bajje account security, changing your password, two-factor authentication, and keeping your personal information safe — answered here.
Support & Contact
Learn about bajje's live chat, email support, and how to resolve issues. Our Bengali-speaking support team is available seven days a week for anything you need.
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Registration & Account
8 Questions
To open an account on bajje, you'll need an active mobile number, a valid email address, and a strong password. The full registration process takes just 3 minutes. You must be at least 18 years old to register. A copy of your National ID or passport may be required for KYC verification.
No. Under bajje's policy, only one account is permitted per person. Attempting to create multiple accounts under the same name or from the same device may result in those accounts being suspended and any funds forfeited. If you're having trouble with an existing account, please contact support.
First, make sure you're entering the correct mobile number or email and password. If the issue persists, follow the steps below:
Clear your browser cache and cookies.
Use the "Forgot Password?" link to reset your password.
Try a different browser or device.
If the issue persists, please contact bajje live chat support.
Changing the name registered on your account is restricted. However, if you have a legitimate reason — such as a legal name change — you can contact the support team and submit the required documents. To change your mobile number, complete identity verification and then submit a request to support.
bajje typically completes KYC verification within 24 to 48 hours. Submitting clear, accurate images speeds up the process. During busy periods, it may take a little longer. You'll be notified via email or SMS once verification is complete.
Yes, you can request account closure at any time by emailing support@bajje.ws or via live chat. It's recommended to withdraw your balance before closing your account. bajje also offers temporary self-exclusion as part of its responsible gambling features.
Under bajje's terms, registering with false or inaccurate information is strictly prohibited. Any discrepancies found during KYC verification may result in account suspension. For minor corrections, contact support and provide the necessary documentation.
bajje is entirely browser-based. You can access all features directly at bajje.ws without downloading any app. For quick access on mobile, use your browser's "Add to Home Screen" option to create a shortcut.
Deposits & Withdrawals
8 Questions
bajje supports all major payment methods in Bangladesh, including bKash, Nagad, Rocket, Upay, and bank transfer. Every transaction is fast and secure. To learn more, Payment Page here.
The minimum deposit on bajje varies by payment method. For mobile banking methods, deposits generally start from BDT 100. Maximum limits also apply and depend on the specific payment method and your account verification level.
bajje typically processes withdrawals within 3 to 30 minutes. Mobile banking methods (bKash, Nagad, Rocket) are the fastest. KYC verification must be completed before your first withdrawal. Bank transfers may take 1–3 business days.
bajje does not charge any fees for deposits. Withdrawals are also typically free on bajje's end. However, your payment provider (such as bKash or Nagad) may apply their own transaction fees in accordance with their policies.
If your balance hasn't updated within 15 minutes of a deposit, contact bajje live chat with your transaction ID or a screenshot. In most cases, this is caused by a network delay and is resolved quickly.
bajje bonuses cannot be withdrawn directly. To withdraw winnings from a bonus, you must first meet the specified wagering requirements. The terms and conditions for each bonus are clearly listed on the offer page.
Common reasons for a rejected withdrawal include incomplete KYC, mismatched payment details, or unmet wagering requirements. The reason for rejection will be provided in your notification. Resolve the issue and resubmit, or contact support for assistance.
bajje's daily withdrawal limit varies based on your account verification level and payment method. Fully KYC-verified accounts have higher limits. Check the payments page or contact support for the specific limits that apply to your account.
Betting Rules & Odds
7 Questions
bajje offers betting across 20+ sports categories, including cricket, football, tennis, badminton, basketball, volleyball, and hockey. Cricket and football have the widest range of markets and events for Bangladeshi users.
bajje's live betting lets you place bets on matches in progress with real-time odds that update as the game unfolds. You'll need a sufficient account balance and a stable internet connection to bet live.
Once a bet is confirmed, it generally cannot be cancelled. However, bajje's Cash Out feature lets you take a partial or full return before the match ends. Note that Cash Out may not be available on all markets.
bajje uses decimal odds format. For example, odds of 2.50 mean that a BDT 100 bet returns BDT 250 if it wins (including your original stake). Higher odds mean a lower chance of winning, but a bigger potential payout. To learn more, Match Odds Page here.
A parlay or accumulator bet combines multiple event selections into a single wager. If all selections win, the odds are multiplied together for a potentially massive payout. However, if even one selection loses, the entire bet is lost. The maximum number of selections allowed per bet slip on bajje is shown directly on the bet slip.
If a match is cancelled or abandoned, bajje generally voids all bets on that event and refunds the original stake. For parlay bets, the cancelled event is removed and the remaining selections are used to determine the outcome.
The maximum bet limit on bajje varies by event, market, and account tier. Popular cricket and football matches typically come with higher limits. The maximum bet amount is displayed automatically on the bet slip.
Bonuses & Promotions
5 Questions
New players who register on bajje and make their first deposit are eligible for a Welcome Bonus. To claim it, you may need to activate the offer during registration or before your first deposit. Full terms, conditions, and validity are clearly stated on the offer page.
A wagering requirement means you must place bets totalling a set multiple of the bonus amount before you can withdraw it. For example, a 5x wagering requirement on a ৳500 bonus means you need to wager ৳2,500 in total. Wagering requirements may vary from one bonus to another.
You can earn a bonus through bajje's referral program by sharing your unique referral link and getting a friend to sign up. Once the referred person completes their first deposit, the bonus is credited to your account. You can find your referral link in the Profile section.
Any free bets you receive on bajje will appear in the "Bonus" or "Promotions" section of your account. You can use them by selecting the free bet option on the bet slip. Free bets typically expire within 7 to 30 days.
Generally, only one bonus can be active at a time on bajje. Activating a new bonus before completing the wagering requirements of a current one may cancel the existing bonus. Always read the terms and conditions carefully before using any bonus.
Security & Privacy
5 Questions
bajje uses SSL encryption and advanced security technology to keep your information safe. Your personal and financial data is never shared with third parties. To learn more, Privacy Policy Read more.
Log in to your bajje account, go to "Security Settings" or the "Security" section, and enable 2FA. You'll need to verify your mobile number via OTP. Once 2FA is active, you'll be required to enter an additional code each time you log in, keeping your account significantly more secure.
If you suspect your account has been hacked, immediately email support@bajje.ws or reach out via live chat. bajje will temporarily lock the account and launch an investigation. Change your password right away, and if you've used the same password elsewhere, update those too.
No. bajje staff and support will never ask for your password, OTP, or payment PIN. If anyone requests this information, it is a fraudulent attempt — report the suspicious contact to bajje immediately.
bajje promotes responsible betting with tools like deposit limits, betting limits, session time limits, and self-exclusion. These tools are available in your account settings. To learn more, Responsible Gambling Page here.